Shipping policy
Shipping
Where your order ships from
Wear It Well is a small shop, not a warehouse. We don't hold stock in a unit down the road — our wigs and hair ship to you directly from the people who make them, and they are in China. That is the reason a wig you'd pay $150 for in a salon is $40 here.
It also means your parcel travels a long way. We'd rather you knew that before you paid than after.
How long it takes
Most orders arrive within 2 to 3 weeks. Your order reaches the maker within 1 to 5 business days; the journey is the rest of it.
It runs longer around Chinese New Year (late January into February), and occasionally when customs is backed up.
If you need a wig by a particular date — a first chemotherapy appointment, a wedding, a return to work — order at least six weeks ahead. If you can't, email us before you buy and we'll tell you honestly whether it will make it. We would rather lose the sale than have you waiting on a parcel on a day that matters.
What it costs
- Inside the US — free on every order, no minimum
- Outside the US — $15, typically 3 to 6 weeks depending on customs
The exact cost is shown at checkout before you pay.
Tracking, and why it goes quiet
You'll get a tracking number by email when your parcel leaves. Be ready for it to go silent. Economy international shipping usually shows the dispatch scan, then nothing for a week or two while the parcel is in transit, then starts updating again once it lands in the US.
That silence is normal. It is not the parcel being lost, and it is the single thing people email us about most. If there is no movement at all 30 days after dispatch, tell us and we'll chase it or replace it.
Import duty
Your order ships from outside the US. Any import duty or customs charge is set by the authorities, not by us, and is the buyer's responsibility. We declare every parcel accurately.
Separate parcels
Occasionally items ordered together are dispatched separately and arrive on different days. It costs you nothing either way — US shipping is free, however many parcels it takes.
Packaging
Plain outer packaging. Nothing on the outside of the parcel says what is inside it.
If something goes wrong
Damaged, wrong, or never arrived — email us with your order number and a photo if it's a damage claim. We replace or refund at our cost. Full detail is in our refund policy.