Refund policy
Returns and refunds
Changed your mind
You have 30 days from delivery to ask for a return. The item needs to be unworn, in its original condition and packaging, with proof of purchase.
In most cases we will not ask you to post it back. Return postage usually costs more than the item is worth, so email us first and we will tell you whether to send it or keep it. Either way you get your money back.
What we cannot take back
For hygiene reasons:
- Any wig or hairpiece that has been worn, or whose tags or packaging have been removed
- Braiding hair and crochet locs once a pack has been opened
- Opened adhesives, removers, sprays and other personal care items
Try a wig on over a liner, in front of a mirror, before you remove tags or open the packaging. That is the moment it stops being returnable, and we would rather say so plainly than have you find out afterwards.
Damaged, faulty or the wrong thing
Email us within 7 days of delivery with your order number and a photo. We replace or refund at no cost to you, and you do not need to send it back unless we ask.
It never arrived
Your order ships internationally, so tracking often goes quiet for a week or two mid-journey — that is normal, and our shipping policy explains why. But if nothing at all has moved 30 days after dispatch, tell us and we will replace it or refund you. You will not have to argue for it.
How refunds are paid
To your original payment method, within 5 to 10 business days of us approving the claim or receiving the return. Your bank may take a few days longer to show it.
Cancelling an order
Get in touch as soon as you can. If it has not yet gone to the supplier we can usually cancel it outright.
How to start
Email us with your order number and what you would like to happen. We answer properly.