FAQ

The questions we get most often. If yours isn't here, ask us — we answer properly.

Choosing

Synthetic or human hair?

Synthetic holds its style permanently. It comes out of the box with the curl already in it and returns to that shape every wash — no styling, no heat tools, no morning routine. You can't restyle it, and most fibres won't take heat.

Human hair behaves like your own: curl it, straighten it, dye it darker, have it cut to suit your face. It costs more and asks more of you, because it has no style memory — wash it and you set it yourself.

If you want easy, buy synthetic. If you want something you'll wear for years and treat as your own, buy human hair.

What size cap do I need?

Measure around your head: start at the front hairline, go behind one ear, around the nape, behind the other ear, back to the start. Most adults land between 21 and 23 inches, which is what our standard caps are built for, with an adjustable band at the back.

Under 21 inches, add a wig grip to take up the slack. Over 23, look for a large cap. Full detail is in the Fit Guide.

What does lace front mean?

A sheer panel at the hairline with hair hand-tied into it, so the parting reads as scalp rather than as wefting. It lets you wear the hair off your face. Two thirds of our wigs have one. Not every wig needs one — a fringe or a headband style covers the front edge just as effectively and takes no technique at all.

Should I go long or short?

Shorter than you think. Long wigs photograph beautifully and are harder to live in: more heat on the neck, more weight on the crown, more tangling against collars and seatbelts. If this is everyday wear rather than occasional, start short. You can always buy the long one second.

Wearing

Do I need glue?

Almost certainly not. Every wefted-cap wig we sell has an adjustable band and stays put on its own. A mesh cap or grip band solves slippage without anything adhesive touching your skin.

Glue is for lace fronts worn fully off the face for long days. If your scalp is bare, tender, or you're going through treatment, check with your care team before using any adhesive — skin that's had chemotherapy or radiotherapy reacts unpredictably, and your hairline is the wrong place to find that out.

Do I need something underneath?

Yes, and it's the thing nobody tells first-time buyers. A liner or mesh cap stops the wefting rubbing, absorbs sweat so the wig needs washing far less often, and stops it sliding. On a bare scalp, treat it as essential rather than optional.

Can I sleep in it?

You can, but don't. It creases the fibre and shortens the wig's life considerably. A soft sleep cap is more comfortable anyway.

Caring for it

How do I wash a wig?

Cool water only — warm water relaxes the curl out of synthetic fibre permanently. Swirl gently in water with a capful of wig shampoo, rinse, press the water out with a towel without twisting, then air dry on a stand. Never a hairdryer, never a radiator.

How often?

Every 8 to 10 wears, or sooner after smoke or cooking. Washing more often shortens the fibre's life rather than extending it.

Can I use my normal shampoo?

No. Ordinary shampoo strips oil from a scalp; synthetic fibre has no oil to strip, so it strips the coating that keeps the hair soft and the curl in place instead. One wash with the wrong product can flatten a wig for good.

Can I use heat tools?

Only if the product page says the fibre is heat-friendly. Ordinary synthetic fibre melts, and melted fibre never recovers. Human hair takes heat like your own — use a protectant and keep the tool low.

How do I brush it?

A wide-tooth comb, working from the ends upward. Never a fine-tooth brush, never while it's wet. On curly styles use your fingers and scrunch rather than combing at all.

Braiding hair and locs

Is braiding hair a wig?

No, and this is the difference that catches people out. A wig is a finished cap you put on. Braiding hair and crochet locs are loose hair with no cap at all — your own hair is braided down first, then the hair is attached to those braids.

If what you want is something you can put on in the morning and take off at the door, buy a wig instead. We'd rather say so here than have you open the parcel and find out.

What's the difference between the crochet locs and the braiding hair?

The crochet locs come pre-made and pre-looped. Each loc is already finished, and you pull it through a cornrow with a crochet needle. Faster, and it needs no braiding skill beyond the cornrows underneath.

The braiding hairs are loose fibre. You braid them into your own hair section by section, the way you would any box braid. Slower and more skill, but more control over thickness, length and where the parts fall.

How many packs do I need?

It depends on the length you pick and how full you want it — a short, sparse install and a dense waist-length one are nowhere near each other. We'd rather give you a straight answer for the exact style and length you're looking at than post a number that's wrong for you, so email us before you order and we'll tell you.

Can I install it myself?

The crochet locs, yes — if you can cornrow, or you have someone who can. They're the more forgiving of the two.

Braiding hair is harder. If you've never braided in extensions before, a first attempt on a full head is a long day and often a disappointing one. There's no shame in paying someone who does it every week.

How do I wash it once it's in?

Cool water, and don't comb it. Dilute a little shampoo, work it gently down the length with your hands, rinse, then press the water out and let it air dry. Combing a curl pattern out of synthetic fibre is permanent — separate the pieces by hand instead.

Can I reuse it?

Crochet locs often survive a take-down and can go back in. Braiding hair usually doesn't — by the time it comes out it has been braided, slept in and washed, and it rarely looks the same twice. Budget for the braiding hair as a single install.

Orders and shipping

How long does delivery take?

Two to three weeks for most orders. Your order reaches the maker, is checked and packed within one to five business days, and ships within a day of that; the journey is the rest of it.

We ship directly from the people who make the hair, and they are in China. That is why a wig you'd pay $150 for in a salon is $40 here, and it is also why it takes longer than a parcel coming from a warehouse down the road. We'd rather tell you now than have you refreshing a tracking page in week two. Full detail is in our shipping policy.

I need it by a specific date. What should I do?

Order at least six weeks ahead. If your date is closer than that, email us before you buy and we'll tell you honestly whether it's likely to arrive in time — and if it isn't, we'll say so. We would rather lose the order than have you waiting on a parcel the week of a first chemotherapy appointment.

Can I track my order?

Yes. You'll receive a tracking number by email once your order ships, and you can check its status any time on our Track Order page.

Expect it to go quiet in the middle. Economy international shipping shows the dispatch scan, then often nothing for a week or two while the parcel is in transit, then starts updating again once it reaches the US. That gap is normal and is not the parcel being lost — it's the thing people email us about most. If nothing at all has moved 30 days after dispatch, tell us and we'll chase it or replace it.

What does shipping cost?

Nothing, inside the US. Every order ships free, whatever it costs and however small it is — there is no minimum to reach. Outside the US it is a flat $15.

Will I be charged customs or duty?

Your order ships from outside the US, so any import charge is set by the authorities rather than by us, and is yours to pay if one is applied. We declare every parcel accurately.

Why did my order arrive in separate packages?

Occasionally items ordered together are dispatched separately and arrive on different days. It costs you nothing either way — US shipping is free, however many parcels it takes.

How is it packaged?

Plain outer packaging with no product description on the outside. Nothing about the parcel announces what's inside.

Can I return something I simply don't want?

Yes. You have 30 days from delivery to request a return. Items must be unused, in original condition and packaging, with proof of purchase. Opened personal care items and final sale items can't be returned — and that includes braiding hair once a pack has been opened, and any wig that has been worn. Try a wig on over a liner in front of a mirror before you remove tags or packaging.

In most cases we won't ask you to post it back — return postage usually costs more than the item is worth. Email us first and we'll tell you which it is.

What if something arrives damaged or wrong?

Contact us within 7 days of delivery with your order number and a photo, and we'll arrange a replacement or refund at no cost to you.

Can I change or cancel an order?

Get in touch as soon as possible. If the order has not yet been sent to the supplier we can usually amend or cancel it.